Emergency Action Plans
Foreman
You are the first voice on the line. Secure the crew, secure the site, then make the calls.
Role
Act and respond in emergency situations as outlined by this plan.
Responsibility
In advance of an incident, designate an acting foreman in the event the foreman is involved in the incident. Ensure the acting foreman has contact information for the Divisional Safety Leader and Supervisor, understands notification procedures, and is comfortable with the role of acting foreman. For further details, this plan will be posted on Five Star’s SharePoint for review and guidance in handling emergency situations.
- 911
- Divisional Safety Leader
- Supervisor
What to do if the media shows up at the job during or after an incident
- Instruct your crew to not discuss details of the incident with or within earshot of the media, family, friends, community members or other unauthorized individuals. Do not speculate about the cause, responsibility, injuries or other circumstances related to the incident.
- No employee should speak to the media unless specifically designated and authorized to do so through the Crisis Management Team.
- Foreman to immediately notify the Divisional Safety Leader that media is present. The Divisional Safety Leader will coordinate with the Crisis Management Team to determine who will handle media inquiries.
- The Safety Department will notify the PR Firm as soon as practicable when an incident has resulted in or could reasonably be expected to result in media attention, significant community interest or social media activity.
- Crew members should not post, share, forward or comment on information, photos or videos regarding the incident on social media or other digital platforms using personal or company provided devices. Employees should not respond to online comments or posts about the incident, even to correct inaccurate information.
If approached by the media on a job site, here are some helpful hints to protect our company’s reputation
Do
- Maintain a professional and courteous attitude towards community members.
- Direct questions and requests to the Divisional Safety Leader or other designated media contact.
- Say this to the media if pushed: “I’m not authorized to speak on behalf of the company, but I can connect you with the appropriate contact.”
Don’t
- Make statements to or answer questions from the media, and don’t speculate about circumstances or causes.
- Assume anything you say to a reporter is “off the record.”
Safety & Claims contacts
General Foreman, Superintendent & Supervisor
Take direction from the Divisional Safety Leader, then put people and resources where the incident needs them.
Role
The primary role of the GF / Superintendent / Supervisor in an emergency is to receive direction from the Divisional Safety Leader on how to support the incident.
Responsibility
Upon initial notification of an emergency situation, some responsibilities might be:
- Keep all communication verbal — not email or text about the incident.
- If there is an injury, potentially visit the employee at the hospital.
- Support the Divisional Leader with family matters if requested.
- Ensure resources (monetary and manpower) are available to support the crew in safely, effectively and efficiently managing the incident.
- Arrive at the scene as soon as possible (within 30 minutes) or assign a person to take over your role.
- Work with the CMT to conduct a formal investigation of the incident.
- Forward all gathered information to the Corporate Risk Manager / Claims Manager within 24 hours.
- Participate in the Root Cause Investigation.
What to do if the media shows up at the job during or after an incident
- Instruct your crew to not discuss details of the incident with or within earshot of the media, family, friends, community members or other unauthorized individuals. Do not speculate about the cause, responsibility, injuries or other circumstances related to the incident.
- No employee should speak to the media unless specifically designated and authorized to do so through the Crisis Management Team.
- Foreman to immediately notify the Divisional Safety Leader that media is present. The Divisional Safety Leader will coordinate with the Crisis Management Team to determine who will handle media inquiries.
- The Safety Department will notify the PR Firm as soon as practicable when an incident has resulted in or could reasonably be expected to result in media attention, significant community interest or social media activity.
- Keeton PR — Jenn Pratt (Eastern Time Zone), 404.655.2273, jenn@keetonpr.com
- Keeton PR — Cori Keeton (Mountain Time Zone), 720.290.3252, Cori@keetonpr.com
- Crew members should not post, share, forward or comment on information, photos or videos regarding the incident on social media or other digital platforms using personal or company provided devices. Employees should not respond to online comments or posts about the incident, even to correct inaccurate information.
If approached by the media on a job site, here are some helpful hints to protect our company’s reputation
Do
- Maintain a professional and courteous attitude towards community members.
- Direct questions and requests to the Divisional Safety Leader or other designated media contact.
- Say this to the media if pushed: “I’m not authorized to speak on behalf of the company, but I can connect you with the appropriate contact.”
Don’t
- Make statements to or answer questions from the media, and don’t speculate about circumstances or causes.
- Assume anything you say to a reporter is “off the record.”
Important contact information
Safety & Risk
Executive Leadership
Axley Attorneys — call in this order
Keeton PR
Field Safety Coordinator
Collect the facts, coach the foreman through the first four minutes, and get the Divisional Safety Leader on the phone.
Role
The primary role of the FSC in an emergency is to receive directions from the Safety Manager / Director on how to support the incident.
Responsibility
For further details, see the Five Star SharePoint for the full EAP plan for guidance in handling emergency situations. If the FSC receives the first call from the foreman, collect facts and immediately call the Divisional Safety Leader with details. Example details include: what happened, who was involved, location of incident, time of day, and weather conditions.
- Arrive at the scene as soon as possible (within 30 minutes) or assign a person to take over your role.
- Work with the CMT to conduct a formal investigation of the incident.
- Forward all gathered information to the Corporate Risk Manager / Claims Manager within 24 hours.
- Participate in the Root Cause Investigation.
When receiving the call from the crew foreman, remind the foreman during the call to:
- Stay calm and levelheaded to protect the crew and site.
- Not share any photos or videos of the incident.
- Keep all communication verbal — do not email or text about the incident, even if it’s a customer request.
- Direct all inquiries to the Divisional Safety Leader via a phone call.
What to do if the media shows up at the job during or after an incident
- Instruct your crew to not discuss details of the incident with or within earshot of the media, family, friends, community members or other unauthorized individuals. Do not speculate about the cause, responsibility, injuries or other circumstances related to the incident.
- No employee should speak to the media unless specifically designated and authorized to do so through the Crisis Management Team.
- Foreman to immediately notify the Divisional Safety Leader that media is present. The Divisional Safety Leader will coordinate with the Crisis Management Team to determine who will handle media inquiries.
- The Safety Department will notify the PR Firm as soon as practicable when an incident has resulted in or could reasonably be expected to result in media attention, significant community interest or social media activity.
- Keeton PR — Jenn Pratt (Eastern Time Zone), 404.655.2273, jenn@keetonpr.com
- Keeton PR — Cori Keeton (Mountain Time Zone), 720.290.3252, Cori@keetonpr.com
- Crew members should not post, share, forward or comment on information, photos or videos regarding the incident on social media or other digital platforms using personal or company provided devices. Employees should not respond to online comments or posts about the incident, even to correct inaccurate information.
If approached by the media on a job site, here are some helpful hints to protect our company’s reputation
Do
- Maintain a professional and courteous attitude towards community members.
- Direct questions and requests to the Divisional Safety Leader or other designated media contact.
- Say this to the media if pushed: “I’m not authorized to speak on behalf of the company, but I can connect you with the appropriate contact.”
Don’t
- Make statements to or answer questions from the media, and don’t speculate about circumstances or causes.
- Assume anything you say to a reporter is “off the record.”
Important contact information
Safety & Risk
Executive Leadership
Axley Attorneys — call in this order
Keeton PR
Divisional Safety Leader
The hub of the response. Every call routes through you, and every resource the site needs is yours to unlock.
Description
This could be the Safety Director or local Safety Manager in your area, depending on the structure.
Role
The primary role is to provide support to ensure the incident is managed safely, effectively and efficiently. This includes making notifications to the Divisional Leader / VP of EHS, and ensuring adequate resources are made available for properly managing the emergency response and resuming operations. Support the development, implementation, and continued operations of this policy.
Responsibility
- Respond to emergency situations as outlined in this policy. This includes coordinating the securement and preserving of the incident scene.
- Meet with any emergency responders, agency officials, customer representatives and the foreman to establish a plan for resolving the situation safely and efficiently.
- Arrive at the scene as soon as possible (within 30 minutes) or assign a person to take over your role.
- Work with the CMT to conduct a formal investigation of the incident.
- Forward all gathered information to the Corporate Risk Manager / Claims Manager within 24 hours.
- Participate in the Root Cause Investigation.
- Determine with the Divisional Leader who will call the customer directly to provide a general update — and do not release any facts yet.
- Divisional Leader
- Vice President of EHS
When receiving the call from the crew foreman, remind the foreman during the call to:
- Stay calm and levelheaded to protect the crew and site.
- Not share information, photos or videos of the incident or post / comment about the incident on social media. Do not respond to media inquiries or speculate about the incident.
- Keep all communication verbal — do not email or text about the incident, even if it’s a customer request.
- Direct all inquiries to the Divisional Safety Leader via a phone call.
What to do if the media shows up at the job during or after an incident
- Instruct your crew to not discuss details of the incident with or within earshot of the media, family, friends, community members or other unauthorized individuals. Do not speculate about the cause, responsibility, injuries or other circumstances related to the incident.
- No employee should speak to the media unless specifically designated and authorized to do so through the Crisis Management Team.
- Foreman to immediately notify the Divisional Safety Leader that media is present. The Divisional Safety Leader will coordinate with the Crisis Management Team to determine who will handle media inquiries.
- The Safety Department will notify the PR Firm as soon as practicable when an incident has resulted in or could reasonably be expected to result in media attention, significant community interest or social media activity.
- Keeton PR — Jenn Pratt (Eastern Time Zone), 404.655.2273, jenn@keetonpr.com
- Keeton PR — Cori Keeton (Mountain Time Zone), 720.290.3252, Cori@keetonpr.com
- Crew members should not post, share, forward or comment on information, photos or videos regarding the incident on social media or other digital platforms using personal or company provided devices. Employees should not respond to online comments or posts about the incident, even to correct inaccurate information.
If approached by the media on a job site, here are some helpful hints to protect our company’s reputation
Do
- Maintain a professional and courteous attitude towards community members.
- Direct questions and requests to the Divisional Safety Leader or other designated media contact.
- Say this to the media if pushed: “I’m not authorized to speak on behalf of the company, but I can connect you with the appropriate contact.”
Don’t
- Make statements to or answer questions from the media, and don’t speculate about circumstances or causes.
- Assume anything you say to a reporter is “off the record.”
Important contact information
Safety & Risk
Executive Leadership
Axley Attorneys — call in this order
Keeton PR
Divisional Leader
Lead the response, own the customer call, and stand with the family when it matters most.
Role
The primary role of the Divisional Leader in an emergency situation is to provide leadership and support to ensure the incident is managed safely, effectively, and efficiently.
Responsibility
Upon notification of an emergency situation by the Divisional Safety Leader:
- Coach the Safety Manager and ensure they are focused on protecting life, public, environment and property.
- Determine with the Safety Manager who should make the call with the customer within 15 minutes of the incident.
- Join the Crisis Management Team meetings requested by the VP of EHS.
- In situations involving serious life-threatening injury or loss of life, notify the affected employee’s family of the incident, provide support (pay for travel / lodging / etc.) and ongoing communication with them (refer to Appendix D — Family Notification Procedure).
- Call the VP of HR to get the employee’s emergency contact information.
- CEO
- COO
If selected to call the customer, only provide high-level details — “Here’s what I know…” — without any speculation or assumptions. Provide confirmed facts only.
What to do if the media shows up at the job during or after an incident
- Instruct your crew to not discuss details of the incident with or within earshot of the media, family, friends, community members or other unauthorized individuals. Do not speculate about the cause, responsibility, injuries or other circumstances related to the incident.
- No employee should speak to the media unless specifically designated and authorized to do so through the Crisis Management Team.
- Foreman to immediately notify the Divisional Safety Leader that media is present. The Divisional Safety Leader will coordinate with the Crisis Management Team to determine who will handle media inquiries.
- The Safety Department will notify the PR Firm as soon as practicable when an incident has resulted in or could reasonably be expected to result in media attention, significant community interest or social media activity.
- Keeton PR — Jenn Pratt (Eastern Time Zone), 404.655.2273, jenn@keetonpr.com
- Keeton PR — Cori Keeton (Mountain Time Zone), 720.290.3252, Cori@keetonpr.com
- Crew members should not post, share, forward or comment on information, photos or videos regarding the incident on social media or other digital platforms using personal or company provided devices. Employees should not respond to online comments or posts about the incident, even to correct inaccurate information.
If approached by the media on a job site, here are some helpful hints to protect our company’s reputation
Do
- Maintain a professional and courteous attitude towards community members.
- Direct questions and requests to the Divisional Safety Leader or other designated media contact.
- Say this to the media if pushed: “I’m not authorized to speak on behalf of the company, but I can connect you with the appropriate contact.”
Don’t
- Make statements to or answer questions from the media, and don’t speculate about circumstances or causes.
- Assume anything you say to a reporter is “off the record.”
Important contact information
Safety & Risk
Executive Leadership
Axley Attorneys — call in this order
Keeton PR
Emergency Action Plan
The complete policy behind every quick guide above — purpose, roles, training, notification and the appendices that carry us through the worst days.
Purpose and Scope
Purpose
The purpose of the emergency action and notification plan is to effectively respond to immediate emergency situations on a Five Star job site. This plan will allow consistent incident response and management of resources to support a coordinated response among various departments, areas and agencies. The key elements of the structure include:
- Roles and Responsibilities
- Emergency Action and Response Procedures
- Notification Plans
- Media Support
- Emergency Plan for Serious Injury or Loss
Scope
This policy applies to all Five Star employees and operations at company construction job sites. This structure is to effectively keep our people safe, support the recovery of business operations and deal with the aftermath of a major incident once the immediate emergency situation is under control. This includes but is not limited to: recovering business operations; communicating with executive management; working with outside agencies and emergency services; handling media inquiries and media onsite; supporting investigations; working with insurers; and contacting and coordinating with family members of employees involved in serious incidents.
Notification escalation
Incidents that initiate an emergency response are to be reported to the Crew Foreman, Divisional Safety Leader, and the Divisional Leader. The Divisional Leader will determine if further escalation is required. Examples of incidents that would escalate to the Divisional Leader include, but are not limited to:
- Any hazardous material release / spill to the environment.
- Injuries requiring in-patient hospitalization.
- Utility line strike that results in significant customer / public service interruption.
- Incidents that have resulted in or could reasonably be expected to result in media attention, significant public / community interest or social media activity.
- Serious motor vehicle accidents involving injuries.
- Fire or explosion requiring an evacuation or fire department response.
- Trench collapse involving an entrapped worker.
- Incident involving workplace violence or terror threat.
- Onsite inspection from OSHA, the Environmental Protection Agency or any agency / authority.
- Incident involving a job being shut down.
- Any demonstration, picketing, protest or labor disruption at a Five Star job.
- Severity Matrix incidents at level 4 or 5.
If there is a question about whether an event meets the above criteria, always call and report the incident.
Crisis Management Team communication
- The VP of EHS will send a Zoom or Teams invite to each member of the Crisis Management Team once notified of any level 4 or 5 incidents.
- The subject line of the meeting request will be: Client Attorney Privilege — Mandatory Crisis Management Team Incident Review.
- If Zoom or Teams cannot be utilized, an emergency conference number will be used. This number is to be used ONLY for emergency purposes and is obtained from the third party at the time of the incident.
Important contact information
Outside Legal Counsel — Axley LLP, call in this order
Third-Party PR Firm — Keeton PR
Internal Resources
Roles and Responsibilities
Foreman
Role Act and respond in emergency situations as outlined by this plan.
Responsibility In advance of an incident, designate an acting foreman in the event the foreman is involved in the incident. Ensure the acting foreman has contact information for the Divisional Safety Leader and Supervisor, understands notification procedures, and is comfortable with the role of acting foreman.
Call 911, Divisional Safety Leader and Supervisor.
Divisional Safety Leader
Description This could be the Safety Director or local Safety Manager in your area, depending on the structure.
Role Provide support to ensure the incident is managed safely, effectively and efficiently. This includes making notifications to the Divisional Leader / VP of EHS, and ensuring adequate resources are made available for properly managing the emergency response and resuming operations.
Responsibility Respond as outlined in this policy, including coordinating the securement and preserving of the incident scene; meet with emergency responders, agency officials, customer representatives and the foreman; arrive within 30 minutes or assign a replacement; work with the CMT on a formal investigation; forward gathered information to the Corporate Risk Manager / Claims Manager within 24 hours; participate in the Root Cause Investigation; determine with the Divisional Leader who calls the customer.
Call Divisional Leader and Vice President of EHS.
Corporate Safety Department
Role Owner of the Emergency Action and Incident Notification Plan.
Responsibility Responsible for the overall development, coordination, implementation, maintenance and continued operations of this policy, and shall ensure all employees are made aware of changes to this plan. In the event of an emergency, they conduct agency notifications (OSHA / EPA / FD / etc.), act as liaison with agencies, and oversee the securement and preservation of the incident scene, equipment, tools and materials relevant to the event. Initiates the Crisis Management Team as needed.
Call CEO & COO, and send the Zoom / Teams invitation to the Crisis Management Team.
Divisional Leader
Role Provide leadership and support to ensure the incident is managed safely, effectively and efficiently.
Responsibility Coach the Safety Manager and ensure they are focused on protecting life, public, environment and property; determine who calls the customer within 15 minutes; join CMT meetings requested by the VP of EHS; in serious life-threatening injury or loss of life, notify the family, provide support and ongoing communication (Appendix D); call the VP of HR for emergency contact information.
Call CEO & COO. If selected to call the customer, provide only high-level, confirmed facts.
Company CEO
Role Act and respond in emergency situations as outlined by this plan.
Responsibility Join all Crisis Management Team meetings requested by the VP of EHS and inform Five Star’s Board of Directors and Chairman of the Board of incidents.
Call Five Star’s Board of Directors and Chairman of the Board.
Company COO
Role Act and respond in emergency situations as outlined by this plan.
Responsibility Join all Crisis Management Team meetings requested by the VP of EHS, support the Divisional Leader, and inform Five Star’s CFO and VP of HR of incidents.
Call Five Star’s CEO.
General Foreman / Superintendent / Supervisor
Role Receive direction from the Divisional Safety Leader on how to support the incident.
Responsibility Keep all communication verbal; visit an injured employee at the hospital or clinic if appropriate; support the Divisional Leader with family matters if requested; ensure monetary and manpower resources are available; arrive within 30 minutes or assign a replacement; work with the CMT on the formal investigation; forward gathered information to the Corporate Risk Manager / Claims Manager within 24 hours; participate in the Root Cause Investigation.
Field Safety Coordinator (FSC)
Role Receive directions from the Safety Manager / Director on how to support the incident.
Responsibility If the FSC receives the first call from the foreman, collect facts and immediately call the Divisional Safety Leader with details — what happened, who was involved, location, time of day and weather conditions. Remind the foreman to stay calm, share no photos or videos, keep communication verbal, and direct all inquiries to the Divisional Safety Leader by phone. Arrive within 30 minutes or assign a replacement, work with the CMT on the investigation, forward information within 24 hours, and participate in the Root Cause Investigation.
Crisis Management Team (CMT)
Role Key leaders filling the following roles: VP EHS (CMT leader), CEO, CFO, COO, Divisional Leader, Divisional Safety Leader, Superintendent, Communications, Risk, Legal, Human Resources, VP of Fleet, and the job site General Foreman, Project Manager and / or subcontractor’s management if applicable.
Responsibility Support the recovery of business operations and deal with the aftermath of major incidents once the immediate emergency is under control. Direct initial and ongoing communication with the owner / operator, media, public, employees, family and holding company — including when to share Samsara footage with OSHA, law enforcement and the customer; advising on joint agreements with the customer; and designating who assembles the report sent to the customer within 24 hours. The team determines the Designated Spokesperson if Five Star is chosen to handle the media, based on who is most appropriate given the nature and circumstances of the incident. Communications / PR will prepare or review approved messaging, coach the spokesperson, and determine with the CMT and legal whether a written statement, interview or other response is appropriate.
Third-Party Legal — Axley LLP
Role A member of the Crisis Management Team.
Responsibility Support the emergency situation and act as a resource to the Crisis Management Team. In situations involving serious life-threatening injuries or loss of life, support the Regional Vice President / President as outlined in Appendix D. Provide support on any written documents sent to the customer or media.
Designated Spokesperson
Role The only person authorized by Five Star to speak with the media on behalf of the company regarding the incident. The spokesperson is designated by the Crisis Management Team in coordination with Communications / PR and legal, as appropriate.
Responsibility See details of this role in Appendix B.
Employees
Role Act and respond in emergency situations as outlined by this plan.
Responsibility Immediately report any incident or injury to the foreman / superintendent, or another supervisor if they are unavailable. Do not discuss incident details or potential causes with the media, public, family, friends or other unauthorized individuals. Do not post, share, forward or comment on information, photos or videos regarding the incident on social media or other digital platforms, and do not respond to online posts — even to correct inaccurate information. Direct all media inquiries to the Divisional Safety Leader. If approached by the media, say: “I’m not authorized to speak on behalf of the company, but I can connect you with the appropriate contact.”
Risk / Claims Department
Role Support involved parties upon request.
Responsibility Act as liaison with insurance; coordinate with appropriate internal counsel, insurance personnel, the on-site crisis nurse (1Source) and the independent adjuster.
Communications Department
Role Act and respond in emergency situations as outlined by this plan.
Responsibility Take immediate action to respond to emergencies and maintain the credibility and positive image of Five Star. Monitor media coverage, social media and other relevant online activity; coordinate communications with the public, the media and the Five Star Board; assist in developing and obtaining approval for holding statements, talking points and other communications; track media inquiries; advise the CMT on communications strategy; and determine with the Divisional Safety Leader who will be the designated media spokesperson.
Human Resources Department
Role A member of the Crisis Management Team.
Responsibility Support the emergency situation and act as a resource to the Crisis Management Team. In situations involving serious life-threatening injuries or loss of life, support the Regional Vice President / President as outlined in Appendix D.
Subcontractors
Role Act as the primary onsite resource to ensure the incident is managed safely, effectively and efficiently until a member from Five Star can assume the primary role — including notifying the Divisional Leader and / or the Five Star Project Manager who hired you, and ensuring adequate resources are available. An honorary member of Five Star’s Crisis Management Team that takes direction from Five Star directly.
Responsibility Support the emergency and act as a resource to Five Star’s CMT; support the Five Star team as outlined in Appendix D for life-threatening injuries or loss of life; meet with emergency responders, agency officials, customer representatives and the foreman; call your Five Star representative as soon as you are aware of any serious or life-threatening situation; participate in CMT discussions and the Root Cause Investigation; provide Five Star with known information regarding injured persons, where they are being treated and possible severity; instruct your team not to share pictures or details by text, email, social media or verbally with media, family, friends or community members; notify the Five Star Divisional Safety Leader immediately if media arrive onsite, making no statements, admissions or speculation.
Call Five Star’s Divisional Leader, Project Manager, local Safety Representative and / or VP of EHS.
Training Requirements
Annual EAP training
- All involved parties with the Emergency Action Plan will complete an annual training.
- A QR code — hard hat sticker, or posted on the jobsite truck or trailer — provides easy access for quick reference.
CPR, AED and First Aid
- All foremen, safety staff and corporate safety will complete a training course every two years.
- Field employees and management will be offered the opportunity to take CPR / AED / FA training.
- The Five Star goal is to have at least one person certified in CPR / AED / FA for every crew.
Fire extinguisher
- All field employees will complete fire extinguisher training annually.
Jobsite incident notification plans
The jobsite incident notification plans outline the proper notification, communication and escalation steps to follow in the event of an emergency. Refer to Appendix A for the incident notification plan.
Appendix A — Incident Notification Plan
- An incident occurs at a job site or office location. The foreman calls 911.
- The foreman calls the Divisional Safety Leader with who, what, when, where and why, then proceeds to secure the job site and crew.
- The foreman calls their supervisor.
- Call 1 — The Divisional Safety Leader calls the Divisional Leader, and together they determine who will call the customer. A call to the customer with a general statement is made within 15 minutes of the incident.
- Call 2 — The Divisional Safety Leader calls the VP of EHS.
- The VP of EHS calls the COO, and the COO calls the CEO.
- The VP of EHS sends a Teams invite to the CMT: RVP, CEO / COO, Communications, HR, Legal and the Divisional Safety Leader.
Appendix B — Media Relations
General guidelines — what to do if the media shows up at the job during or after an incident
- Instruct your crew to not discuss details of the incident with or within earshot of the media, family, friends, community members or other unauthorized individuals. Do not speculate about the cause, responsibility, injuries or other circumstances related to the incident.
- No employee should speak to the media unless specifically designated and authorized to do so through the Crisis Management Team.
- Foreman to immediately notify the Divisional Safety Leader that media is present. The Divisional Safety Leader will coordinate with the Crisis Management Team to determine who will handle media inquiries.
- The Safety Department will notify the PR Firm as soon as practicable when an incident has resulted in or could reasonably be expected to result in media attention, significant community interest or social media activity.
- Crew members should not post, share, forward or comment on information, photos or videos regarding the incident on social media or other digital platforms using personal or company provided devices. Employees should not respond to online comments or posts about the incident, even to correct inaccurate information.
Jobsite Foreman response
If an incident occurs that results in, or could reasonably be expected to result in, media involvement:
- Immediately inform the Divisional Safety Leader that the media is present or that media attention is anticipated.
- Remind your crew not to answer media questions and to refer all inquiries to you or the designated media contact. Refer media inquiries to the Divisional Safety Leader until another media contact has been identified.
- Remind your team not to discuss any details of the incident with family or friends, and not to share or post any information, images, videos or comments about the incident on social media platforms.
- Treat the media with respect and follow established site access, safety and security procedures. Media should not be permitted into restricted areas unless specifically authorized.
- Direct any inquiries or requests for interviews to the Divisional Safety Leader.
- Do not make statements to the media. If a reporter continues to ask questions, say: “I’m not authorized to speak on behalf of the company, but I can connect you with the appropriate contact.”
- If possible, obtain the reporter’s name, media outlet, contact information, questions and deadline, and provide this information to the Divisional Safety Leader.
Divisional Safety Leader response
If an incident occurs that results in media involvement, after speaking with the foreman:
- Coordinate with the Divisional Leader to identify who will contact the customer. That individual should work with the customer to determine someone on their team who will respond to media inquiries.
- If the customer requests that Five Star handle the media, the Divisional Safety Leader and Divisional Leader will coordinate with the Crisis Management Team, legal and Communications / PR to determine the appropriate media response and designate an authorized spokesperson, if needed.
- Keep the Crisis Management Team updated about any media inquiries, activities or developments.
- Ensure Communications / PR receives available information about the incident and incoming media inquiries so appropriate holding statements, talking points and responses can be prepared.
Designated Spokesperson response
Upon customer request, the primary role of the designated spokesperson authorized by Five Star is to be the only person to communicate with the media on behalf of the company regarding the incident. Depending on the circumstances, the Crisis Management Team, legal and Communications / PR may determine that a written statement or other response is more appropriate than an interview.
The designated spokesperson will:
- Be identified by the Divisional Safety Leader and Divisional Leader, in agreement with the customer, and authorized by the Crisis Management Team to speak with the media.
- Work with the Crisis Management Team, Communications / PR and legal to discuss talking points and statements to the media.
- When appropriate, have a designated representative present during interviews to document questions asked and responses provided.
- Call the VP of EHS with a recap of the communication exchange and coordinate any necessary media follow-up with the Crisis Management Team and Communications / PR.
Helpful hints for the designated spokesperson
- Treat the media with respect and maintain a professional, courteous attitude towards media and community members.
- Do not make “no comment” or “off-the-record” statements.
- Stay calm if the media is pushing for information.
- Acknowledge media inquiries promptly and, when possible, provide reporters with an expected timeframe for an update.
- Follow all site access, safety and security requirements. Media should only be permitted into controlled or restricted areas when specifically authorized and appropriately escorted.
- Answer questions directly and clearly using approved and verified information.
- Avoid speculating about causes or circumstances, exaggerating or minimizing the severity of the incident, covering up facts, or placing blame.
- Provide consistent factual information based on approved company communications.
- Do not confirm the identity or medical condition of an injured or deceased individual unless specifically authorized. Consider next-of-kin notifications and applicable privacy requirements before releasing identifying information.
- Work with the Crisis Management Team, legal and Communications / PR to draft and finalize an initial holding statement; release it only when authorized and approved.
Crisis Management Team response
- Provide guidance to the team in the field and coordinate with legal and Communications / PR to approve media strategy, talking points, written statements and other external communications.
- Determine whether the Five Star Board or other company leadership should be notified or consulted based on the nature and severity of the incident.
Corporate Communications Department response
- Monitor relevant news coverage, social media platforms and other online channels for reporting, posts, comments and significant misinformation regarding the incident. Document significant coverage and social media activity and share it with the CMT and legal as appropriate.
- Establish appropriate media monitoring (Google Alerts) using relevant company, project, location and incident-related keywords.
- Work with Five Star’s Communications team, the Divisional Safety Leader and the CMT to determine: who the customer contact is for media inquiries; who is on-site to direct media to the appropriate contact; whether the customer is passing media response responsibility to Five Star; and, if so, who the Five Star designated spokesperson is.
- Determine whether a written statement, interview or other response is appropriate.
- Develop, obtain approval for and provide talking points and statements to the spokesperson if Five Star is directed by the customer to talk to the media.
- Refer to Appendix C for media relations prepared documents.
- Maintain a log of media inquiries, including the reporter’s name, outlet, contact information, questions, deadlines, responses provided and follow-up required.
Appendix C — Media Relations Prepared Documents
Any information to be released in writing must have Crisis Management Team approval before it is released.
Example for internal communications
This is a sample pre-formatted prepared statement, which can be used or modified quickly during initial incident response. You may add additional information if available, such as known injuries at this time or other pertinent information. Remember, any information given should be definitive and not speculative. Verify everything before it is released.
Template An (what happened) at the Insert Your Company Name and Job Site Name involving (who / what) occurred today at (time). The incident is under investigation and more information is forthcoming.
For example A crane boom failed at the Five Star jobsite in Washington, DC today at approximately 3:00 p.m. The incident is under investigation and more information is forthcoming.
Example of internal communication from a supervisor to employees impacted
Statement for a supervisor to make to employees involved in a crisis:
“Yesterday, there was an incident at one of our job sites in [insert city]. [Insert what happened.] The crew took immediate action — [how did they take immediate action]. Thank you to the crew [names here] for their quick thinking and commitment to their team member. [Current state of affected employees.]
As a result of this incident, we are [state what we or the customer are doing] our job sites to reinforce your safety. If at any time you feel unsafe, please use Stop Work Authority, leave the area and call me. If I am not available, call [insert contact name] at [insert contact phone number].
As we return to work, please be aware of your surroundings at all times and continue to watch out for each other. Your safety is first and foremost to us.”
Appendix D — Emergency Management Plan for a Serious Injury or Loss of Life
The company CEO / COO or Divisional Leader and the involved employee’s supervisor should meet in person with the family of the involved employee whenever possible. Remember that compassionate, factual and timely communications are essential when delivering sensitive information.
In the event of a serious injury (in-patient hospitalization over 24 hours)
- Determine where the injured person is being taken for medical care. Send a management team member to the medical facility with the employee and be sure they stay until relieved or told they can leave.
- Determine the nature and extent of the injury. Obtain updates from the management team member at the medical facility or the Crisis Management Team.
- Determine the location of the spouse or closest family member. Coordinate with them and provide transportation to the medical facility — drive and pick them up if possible. If the family is not within reasonable driving distance, work with them to make flight arrangements.
- Note Where family must travel, Five Star will pay for transportation (bus, flight, car rental) and lodging. Communicate this with the family immediately after connecting with them.
- The Divisional Leader (or designee) will call the injured person’s family to inform them that there has been an incident, that the employee has been injured, and that the extent of the injury is not known until information has been received from the attending physician.
- Note Advise the family member that we would like to drive them to the medical facility. Discourage them from driving themselves unless they absolutely insist.
- Call the VP of HR to get the employee’s emergency contact information.
- If needed, the Divisional Leader will select an appropriate employee to go to the injured employee’s home to provide assistance to the family.
- The Superintendent will stay in contact with the medical facility or Risk Management for updates on the condition of the injured employee.
- Do not publicly release the employee’s identity or information regarding their condition until appropriate family / next-of-kin notification has occurred and the information has been approved for release. Coordinate any public communication with the CMT, HR, legal and Communications / PR.
Speaking with the family
Prior to speaking with family, be sure you have the latest update from the Crisis Management Team and the medical facility. Discussion topics include:
- Inform them of all known facts about the incident and assure them we are doing everything we can to address and investigate the situation, and will keep them informed.
- Inform them of the company spokesperson handling media relations and request that all media communication be channeled through them.
- Deliver any new facts to them first.
- Do everything possible to comfort them while at the scene.
- Ask if money, childcare, eldercare, lodging or transport for inbound relatives and friends is needed. Accelerate paycheck processing if needed with the Accounting Department.
- Ask if help is needed making phone calls or any other arrangements as outlined by the family.
- Provide an overview of the next few days’ events: taking care of co-workers, the incident investigation, and who may be contacting them (insurance, benefits, staff, HR, etc.).
- Provide information about the Employee Assistance Program (EAP) for grief counseling and other services.
- Close the discussion by encouraging them to talk with family, friends, clergy or counselors for support. Let them know you or other staff will be available to keep them updated or answer questions.
- Stay connected. The CEO / COO or Divisional Leader shall call the family periodically with updates. Exchange phone numbers and arrange a time to talk later. Understand that the impact of the incident will be over for you much sooner than for the family. Consider condolence cards, flowers, meals and other efforts to help them through a difficult time; contact Human Resources to assist.
In the event of a loss of life or fatality
- The company CEO / COO or Divisional Leader (or designated representative) will inform the family — spouse, parents, children — in person whenever possible, and offer an employee to assist in any manner possible with phone calls or arrangements.
- Note Family member notification should always be done in person, not by telephone, if at all possible, and should be accomplished by a group of company representatives rather than by an individual.
- Determine where the involved employee is being taken. Management team members will stay with the employee until relieved or until the CMT determines they can leave.
- Do not publicly release the employee’s identity or condition until appropriate family / next-of-kin notification has occurred and the information has been approved for release.
- Determine the location of the spouse or closest family member and provide transportation to the location of the employee. If they are not within reasonable driving distance, make flight arrangements.
- Note Where family must travel, Five Star will pay for transportation and lodging. Communicate this with the family immediately after connecting with them.
- If the employee is working out of state, coordinate flight information for the family member to arrive at the location of the incident.
- Communication must be made in person as soon as possible, with the purpose of providing information about the incident, offering support, providing names and contact information for key company contacts (HR, insurance, EAP, etc.), providing benefit information and responding to questions.
- Determine whether money for childcare, eldercare, lodging or transport for inbound relatives and friends is needed — Five Star will provide financial support — and accelerate paycheck processing as needed with the payroll department.
- Determine if a site visit is allowed; families typically want to visit the location.
- Provide an overview of the next few days’ events and advise about who may be contacting them.
- Provide information about the Employee Assistance Program (EAP) for grief counseling and other services.
- The Divisional Leader should remain with the family until there is no longer a need to assist, or until relieved by another company representative.
- Help the family avoid calls or visits from the media. If the media attempts to contact a family member, it is the family’s right to speak to the media if they wish; they cannot be prevented from doing so.
- Stay connected. Call the family periodically with updates and maintain contact through the time of the funeral to ensure their needs are met appropriately and in a timely manner. Coordinate condolence cards and flowers, and consider assisting with meals and other efforts.
Keep in mind that the impact of the incident will likely be a long-term ordeal for the family. Be sure to keep up continued communication and show compassion for family and friends.
Appendix E — Emergency Response
Emergency action and response planning
The following criteria shall be considered when evaluating jobsites and developing emergency action / response plans:
- Evacuation assembly / muster areas.
- Evacuation routes.
- Method for accounting for team and crew members, and how to communicate any missing employees to authorities.
- Critical operations Identify locations for all gas and other critical shutoff valves. Identify all ignition sources (combustion engine equipment, electrical tools, etc.).
- Medical and rescue Utilize onsite emergency responders for minor injuries if trained individuals are available. Utilize paramedics or a clinic for more serious injuries or illnesses.
- Emergency service notification and numbers — fire, paramedic, police, owner / operator, etc.
Crew foremen will evaluate new job sites upon arrival for potential emergency situations and communicate any unique considerations to all crew members before start-up.
Notice — the emergency responder’s safety is first priority
Notification requirements
- Call 911.
- Call your local Divisional Safety Leader.
- Call your Supervisor, General Foreman or Superintendent.
If you do not hear back from either the Divisional Safety Leader or the GF / Superintendent within 10 minutes, call another FSC, Supervisor or Divisional Leader to notify them of the situation.
Medical emergencies
In the event of injury or illness, immediately notify an emergency responder or call 911 Emergency Services / Paramedics. For serious injuries, immediately call 911 (ambulance, fire department, EMT), follow the instructions of the 911 operator and stay with the patient as long as it is safe to do so.
Anytime 911 is called, be sure to have another person wait near the jobsite entrance in order to quickly escort the responders to the exact location of the patient.
Injury Hotline — 866.622.7348 for non-serious injuries (1Source).
Gas line strike
- Upon striking a gas line, stop all job activities and turn off all equipment (combustion engine equipment, electrical tools, vehicles, etc.).
- Evacuate to a safe location and secure / barricade the area.
- Call 811, 911 and required company personnel.
- Take action to reduce potential hazards in order to protect people, public and property.
- If safe to do so, have the utility / owner / operator turn off the source of the leak.
- Only move vehicles away from the area if safe to do so — this will allow emergency responders better access.
- Wait for emergency responders, a customer representative and your Superintendent to arrive at the location.
- Assist in resolving the situation as directed.
OSHA on-site
- Calmly shut down your jobsite and gather your crew members together.
- Ask to see the CSHO’s badge and record their name, badge number and the time they arrived.
- Be kind and polite, but let the CSHO (Compliance Safety & Health Officer) know that you are requesting management to be on-site and that you have approximately one hour for management to arrive.
- Call your local Divisional Safety Leader and supervisor immediately.
- After a quick conversation with the foreman, safety will determine if legal is needed onsite to assist with the inspection.
- If safety can’t get to the jobsite within a reasonable time, we will designate and coach someone to take the lead on the inspection.
- Remind team members to be honest and stick to the facts. Do not volunteer additional information or admit guilt — answer the question asked. The inspector has the right to talk to any employee onsite about their visit.
- If you don’t know an answer, don’t guess. Simply state that you don’t know, or that you’ll have to get back to them.
- The foreman can have a company representative available during any interview with the CSHO. Where a company representative is not allowed, interview the employee immediately afterward to gather as much information as possible, including what questions were asked and how they answered. Stick to the facts.
- Take the same pictures of anything the CSHO photographs, and from different angles.
- Take notes of any questions asked and answered, and document who was being talked to.
- If the CSHO takes a soil sample, take the same soil sample and secure it in a bag labeled with date, time and location.
- Review notes and provide them to your Divisional Safety Leader.
Trench collapse
- If a crew member is entrapped or buried in a trench collapse, immediately stop all job activities and turn off all equipment to eliminate ground vibration.
- Immediately call 911.
- Identify victims and document their location in the trench.
- Do not attempt to remove crew members with powered equipment or allow others to enter the trench — over 60% of trench-related fatalities are attributed to would-be rescuers.
- Secure and isolate the area; keep people and all machinery away from the trench.
- Call required company personnel.
- Stop and detour traffic within 300 feet of the collapse zone. Establish a hazard zone at least 75 feet around the perimeter with a barricade if possible.
- If safe to do so, remove all vehicles from the area to reduce ground disturbance and allow emergency responders better access.
- When emergency responders arrive, provide the number of crew members entrapped and their approximate locations, the depth of the trench, and the time of the collapse.
- Assist emergency responders as instructed.
Electrical line strike
Striking a live electric line with an excavator or vehicle
- Instruct everyone in the immediate area to stand still and keep everyone else away.
- Attempt to break contact with the electric line.
- Stay in the vehicle until the line can be de-energized, even if you break contact.
- Make required notifications.
Striking an electric line with a directional drill
- Instruct everyone in the immediate area to stand still and keep everyone else away.
- Avoid touching the drill or anything connected to it (mixing trailer, drill pipe, etc.).
- Reverse the drill rod without uncoupling it.
- Reset and test both strike alert systems.
- Dismount the equipment only if the tests work and the systems do not detect current.
- Call the electric company and make required notifications.
If the equipment ignites while waiting for emergency responders
- Jump away from the equipment.
- Do not hold onto the equipment as you jump, and be sure to land on both feet.
- Hop or shuffle in a straight line away from the equipment.
- If shocked, turn 90 degrees and continue hopping or shuffling.
Fiber-optic strike
- Avoid touching or looking into the light or the ends of severed cable.
- Make required notifications.
- Treat broken fiber shards like glass shards.
- Wash skin if contact with the cable occurs.
Sewer strike
- Make required notifications.
- Cover eyes and exposed skin if making a repair.
- Discard or clean PPE and wash skin when finished.
- Notify the safety department of any crew members who had direct contact with sewage.
Fire or explosion
- Upon discovering a fire or explosion, call 911 and notify your crew members.
- Small fire Use a fire extinguisher to put it out if feasible without jeopardizing personal well-being.
- Natural gas fire If the fire is not posing a hazard to life or property, let it burn until emergency responders arrive.
- Electrical fire Use a dry chemical fire extinguisher — never water.
- Flammable liquids fire Use a dry chemical extinguisher.
- When extinguishing, start at the leading edge base of the fire and use a side-to-side sweeping action. Follow the P.A.S.S. method: Pull the pin, Aim at the base of the fire, Squeeze the discharge handle, Sweep from side to side.
- If you do extinguish the fire, notify the customer and your Superintendent. Keep watch at the fire location to ensure it doesn’t reignite.
- If you do not extinguish the fire: stop all job activities and protect life and property; confirm 911 has been called; secure and isolate the area; obtain medical services for any injured crew members; make required notifications; move all vehicles away from the area to allow emergency responders better access if they are not directly involved; and wait for 911 emergency responders at the entrance and take them directly to the fire.
Heavy rain, floods and electrical storms
Rain and flood
- Contact your Superintendent to discuss leaving the jobsite before flash flooding occurs.
- Plan routes to avoid common flood areas.
- Stop and take an alternate route before driving through a flooded area.
Electrical storms (lightning)
- Contact your Superintendent to discuss taking shelter before an electrical storm occurs.
- Stop all testing or grounding, and work in or around structures (tanks, backhoes, excavators, vac-trucks, cranes, dozers, etc.). Work related to compressor and pump buildings, and work at the project location or right-of-way, shall be stopped when an electrical storm is visible from the work site.
- Work shall not resume until at least 30 minutes after the final observation of lightning and thunder.
- In the event of an imminent severe weather emergency, all work will stop and employees will gather at a pre-designated muster / assembly area and proceed to an approved shelter.
High winds or tornados
- Lead all crew members to shelter in a nearby structure or the lowest elevation within the area — a home with a basement, an interior room of a local business, lying down in a ditch, etc.
- Keep the crew away from downed power lines, unstable structures and other hazards.
- If you have tools and equipment that can become airborne, place them in a safe location such as a trailer or truck bed, if time permits.
Earthquake
- If outside, stay away from all structures, buildings and overhead power lines.
- If inside a home or structure, seek shelter under a table or doorway immediately.
- If life-threatening injury or severe damage occurs: evacuate the home or structure; look for and stay at least 50 feet away from any downed power lines; call 911; obtain medical services for any injured crew members; and do not re-enter until instructed by 911 emergency responders.
Terrorism
If an act or threat of terrorism creates a hazard at or near the jobsite:
- Instruct all employees to get into a vehicle and drive away from the hazard.
- Call 911.
- All employees should then meet at a safe location away from the hazard, such as the shop.
- Meet with your Superintendent and seek further instruction prior to returning to the jobsite.
Workplace violence
If an individual who could potentially become violent is seeking an employee
- Call 911.
- Immediately and privately notify the employee and move them to a safe and secure area.
- Move all other employees to a safe and secure area.
- Inform the individual that the employee is not available and ask to take a message.
- Notify Human Resources as soon as possible.
If a violent individual is confronting an employee
- Cooperate with the individual’s demands without hesitation if weapons are involved.
- Call 911.
- Move all other employees to remote secure areas.
- Avoid confronting or interacting with the aggressor if at all possible.
- The Supervisor or Foreman may attempt to defuse the situation if weapons are not involved.
- Notify Corporate Human Resources as soon as possible.
Hazardous material release or spill
Where the release creates or may create a threat to the health and safety of crew members
- Immediately evacuate the area.
- Call 911 and notify crew members of the hazard.
- Make required notifications.
- Contain the spill if it is possible to do so without jeopardizing personal safety or health.
- Contact the utility / owner / operator to coordinate spill cleanup.
- If medical treatment is needed, follow the procedure for medical emergencies. Inform responders of what chemicals or type of hazardous material is involved.
- Do not call the state or national emergency response numbers without prior authorization.
Where the release could have an adverse effect on the environment or public
- Evacuate the area.
- Call 911, notify crew members and required company personnel.
- Contain the spill if it is possible to do so without jeopardizing personal safety or health.
- Contact the utility / owner / operator to coordinate spill cleanup.
- Do not call the state or national emergency response numbers without prior authorization.
Contaminated soil
Upon discovering soil that is contaminated with an unknown or hazardous substance:
- Stop all job activities in the immediate area.
- Secure and isolate the area.
- Make required notifications.
- Consult your supervisor and the customer representative to determine how to resolve the issue.
- Assist in resolving the situation as directed.
- Depending on the substance, all employees and equipment may need to be decontaminated at the jobsite before they are permitted to leave.
On-site protesters
If an individual or group approaches the job site protesting:
- Lead all crew members away from the individuals if potentially violent.
- Keep a positive face, as video recording is most likely happening.
- If possible, move all vehicles and equipment away from the hazard.
- Contact your Superintendent from a safe place and communicate all details of the situation.
- Seek further instruction from your Superintendent.
- If media arrives on site, follow the appropriate actions outlined in Appendix B.
Appendix F — Severity Matrix
The Severity Matrix classifies incidents by level. Level 4 and 5 incidents automatically escalate to the Divisional Leader and trigger a Crisis Management Team review. Refer to the matrix posted on the Five Star SharePoint for the current level definitions.
Appendix G — Responding to ICE / HSI Visits
If Immigration and Customs Enforcement (ICE), U.S. Citizenship and Immigration Services, Homeland Security Investigations (HSI) agency officials, or any other immigration enforcement agency arrives onsite unexpectedly, take the following steps.
- Obtain the name of the agency official. Ask for a business card and I.D. If they do not give you a business card, write down their name, job title and ID number if any. Be polite and calm.
- Notify the site-specific ICE Response Team. You may ask the official to wait while you contact the team. If the designated lead is not available, any member of the ICE Response Team may interact with the official. If possible, two ICE Response Team members should be present.
- Ask why the agency official is at Five Star’s building or job site. ICE may come on site to arrest an employee (requires an arrest warrant, no advance notification), to conduct a search of the premises or job site (requires a search warrant, no advance notification), or to request documents such as Forms I-9 (an I-9 audit — no search warrant required, but a subpoena or Notice of Inspection is).
- If the official requests access to documents, the facility or an employee, politely ask to see a warrant, subpoena or Notice of Inspection. If the official does not provide one, ask to arrange a later date and time for them to come back and present it. If the official refuses to leave or begins to disrupt business operations, the designated lead should decide whether to allow them to proceed. Even without a warrant or subpoena, officials can enter all public areas such as lobbies and parking lots and question anyone in the area — everyone, however, has the right to remain silent, and they can be advised of this right.
| If the official is requesting Form I-9 records and has a Notice of Inspection or subpoena | If the official is there to access the facility or arrest an employee and has a warrant |
|---|---|
| Step 5 Obtain a copy of the Notice of Inspection or subpoena for the I-9 records. Do not give immediate consent to an immediate review of I-9 records. Notice of Inspection: you are not required to immediately respond and you do not need to produce any documents or records to the official. Subpoena for the immediate production of documents: review the document carefully and proceed to the next step. | Step 5 Ask for a copy of the search warrant or subpoena and examine it carefully. The actual search must be conducted within the time period and within the business hours written in the warrant or subpoena. A search warrant should be signed by a magistrate or judge and identify the agency or officers, Five Star’s name, the location to be searched, and a description of the items or individuals to be seized. An ICE administrative warrant will be signed by an ICE officer and list the individual to be arrested. A judicial arrest warrant will be signed by a federal judge or magistrate judge and list the individual to be arrested. |
| Step 6 Immediately contact the designated response contacts. You may ask the official to remain in the waiting room while you contact the appropriate person. | Intentionally left blank. |
| Step 7 Legal counsel will advise what documents or records should be produced to the officials. Do not provide any other documents or discuss any information, such as Five Star’s procedures or processes. | Step 7 If the officers are seeking an employee, offer to bring the employee to the officers. If the officers are requesting a search of the premises, accompany officials on their search of the facility. Take detailed notes about what is occurring, marking them “Attorney-Client Privileged and Confidential.” Make an inventory of all items seized. |
| Step 8 If documents or records are provided to the officials, make a note of and retain copies of everything provided, if possible. Do not provide documents unless authorized to do so by legal counsel. | Intentionally left blank. |
Do
- Follow the direction of legal counsel.
- Accompany ICE / HSI officers at all times while they are on the premises.
- Carefully review any documents provided to you.
- Ensure you allow the officials to see only the records they are legally entitled to see pursuant to the warrant.
- Make copies of any documents being removed from the facility, if possible.
- Be polite and professional.
Do not
- Sign anything or answer any substantive questions, including questions regarding company policies, practices or particular employees.
- Prevent access to the premises or block entrances.
- Hide employees or advise them to escape the premises. However, you may ask officials to authorize the release of all non-essential employees for the day.
- Interfere with the seizure of documents or equipment, or the interrogation of employees.
The policy owner is responsible for policy updates and communicating revisions to the business units impacted.